Product(s) will be shipped after payment is received.
We will only charge actual shipping costs. Maple syrup is a heavy item to ship, which is why the cost of shipping for one bottle can be quite high. The more maple syrup purchased, the less shipping charges become; therefore we promise to refund any overcharge which will be included in your shipment.
If you would like your exact shipping costs before ordering, please click on our web-site and send us a message including your shipping address in our message box. Shipments will come via Canada Post. Tracking numbers will be provided by e-mail at the time of shipping.
Cosman & Webb Township Organics strives to produce quality product for its customers. Perishable items, such as syrup, can sometimes be subject and dependent on conditions out of our control. If a product is believed to be unacceptable, Cosman & Webb Township Organics may offer replacement or refund after our own analysis supports that opinion and if all of the following policy conditions are met:
The items purchased were within the previous year.
The items purchased were never subjected to temperature extremes (below minus 2 or above 25).
Cosman & Webb Township Organics is notified by phone or email within 24 hours of the item being opened. See the Contact Us page for address, phone and email information.
No more than 25% of the content has been consumed.
The product is resealed with a suitable closure such, packed in a box with appropriate material to prevent breakage (if applicable), and returned via Expedited Parcel Post within 2 days of opening, along with proof of purchase and name, address and phone number of the purchaser.